Frequently Asked Questions (FAQ)
1. What is Wear The Freedom?
Wear The Freedom is a brand dedicated to promoting freedom, unity, and empowerment through stylish and meaningful merchandise. Each product supports a movement for change and self-expression.
2. Where do you ship?
We ship worldwide! Shipping times and costs may vary depending on your location. You can view detailed shipping information at checkout.
3. How long does shipping take?
Orders are typically processed within 2-5 business days. Delivery times vary by location:
• Domestic orders: 5-10 business days.
• International orders: 10-20 business days.
Please note that delays may occur due to customs or unforeseen circumstances.
4. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
5. What is your return and exchange policy?
We accept returns and exchanges within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and accompanied by proof of purchase. Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged. Contact us at [Insert Email Address] to initiate a return.
6. Do you offer refunds?
Yes, refunds are issued for eligible returns once the item is inspected and approved. The refund will be credited back to your original payment method. Please allow 5-10 business days for the refund to reflect.
7. How can I contact customer support?
You can reach us via email at [Insert Email Address]. We’re happy to help with any questions or concerns!
8. How do I care for my merchandise?
For apparel:
• Wash in cold water on a gentle cycle.
• Avoid bleach and harsh detergents.
• Hang dry or tumble dry on low heat.
9. Do you offer gift cards?
Yes, we offer digital gift cards that can be sent to friends and family. You can purchase them on our website.
10. How can I stay updated on new products and promotions?
Follow us on social media and subscribe to our newsletter to receive updates about new launches, exclusive offers, and movement news.
11. Are your products eco-friendly?
We are committed to sustainability and work with suppliers who prioritize eco-friendly materials and production methods. Specific product details can be found on each item’s page.
12. Can I customize my order?
Currently, we do not offer customization, but we’re exploring options to provide this service in the future. Stay tuned for updates!
13. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on your region.
14. Do you collaborate with influencers or partners?
Yes! If you’re interested in collaborating with Wear The Freedom, please email us at [Insert Email Address] with your details and proposal.
15. What happens if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at [Insert Email Address] with photos and details. We’ll work to resolve the issue promptly.